Terms and Conditions

Liability:

Passengers travel at their own risk and Voila Yacht Charters is not responsible for any loss, damage, cost, expense or injury suffered by clients or loss or damage to a client’s property.  In respect of all clients, Voila Yacht Charters is not liable for any loss, damage or delay caused by or arising from an event beyond the control of Voila Yacht Charters, including any act of God, or inevitable accident.  Voila Yacht Charters is not liable to a client or any other person for any loss or damage as a result of a cancellation or any variation of the time of arrival or departure from any stop of any vehicle for damage to any property of a client or for the death of any client of other person or for injury, harm, disease or damage to health, whether physical, mental or otherwise. 

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Insurance:

All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation, possible loss of personal belongings and medical cover.  Please read your insurance policy carefully and ensure it covers all potential activities.  In a medical emergency, expenses are the financial responsibility of that passenger.

Charter Changes:

Voila Yacht Charters reserve the right to change locations, prices and itineraries due to unforeseen circumstances and without notice, but with full consideration the client’s safety and your circumstances.  We may vary, cancel wholly or vary the point at which we pick up and set down clients.  The skipper/owner determines the vessels location and itinerary, depending on weather conditions, technical issues, and client’s interests.

Payment policy:

A 10% non-refundable deposit is required to confirm a booking.  Full payment must be received two days prior to experience booked.

Cancellations & Refunds:

Voila Yacht Charters reserves the right to cancel any charter at any time due to unsafe weather conditions or unforeseen vessel maintenance.  In the event of a charter being cancelled by Voila Yacht Charters prior to departure, clients are eligible for a 100% refund.  If a charter is cancelled before or during an expedition due to unforeseen circumstances, adverse weather affecting client safety and comfort, unforeseen operational reasons, or any other issue outside of Voila Yacht Charters control, clients are eligible for 100% refund.  If the client cancels within two weeks of departure, 50% cancellation fee applies.  There is no refund of any part of your trip cost, should the client fail to arrive at a scheduled trip departure time.  Should events arise outside the client’s control, such as delayed flights, illness, a 20% cancellation fee applies. This should be covered by your travel insurance.

Pricing:

All prices are listed in New Zealand dollars (NZD) and are inclusive of GST. Unless otherwise specified,